Refund Policy
Thank you for shopping with Tequasil. We value your satisfaction and strive to provide you with the best possible experience. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
- We only offer refunds for products that are damaged, defective, or significantly different from what was described on our website.
- To be eligible for a refund, you must notify us within 7 days of receiving the product.
- Your item must be unused, in the same condition that you received it, and in its original packaging.
- We recommend capturing a video and photos during the unboxing process. In case of any defects or damages, this can be shared as proof.
2. How to Request a Refund
- Refunds are applicable only for eligible personal orders. Customized or bulk orders are not eligible for refunds.
- To request a refund, please log in to your account on our website, navigate to "My Orders," select the order in question, and click on the "Request Refund" option.
- We will review your request promptly and notify you of the next steps.
3. Refund Process
- Once your refund request is approved, we will arrange for the product to be picked up by our courier partner within 7 days.
- Upon receiving the returned product, we will inspect it, and the refund amount will be credited back to your original payment method within 7 business days.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized products.
- Items purchased during promotional or clearance sales.
- Products that have been used or not returned in their original condition.
5. Shipping & Pickup Costs
- Shipping and pickup costs are non-refundable.
- If a refund is issued, the shipping and pickup fees will be deducted from the refunded amount.
6. Exchange Policy
- We do not offer exchanges for products.
- If you wish to replace a product, please follow the refund process and place a new order for the desired item.
7. Cancelled Orders
- Orders can be cancelled within 5 hours of placing them by logging into your account, navigating to "My Orders," and selecting the "Cancel Order" option.
- Orders that have already been processed or shipped cannot be cancelled.
8. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at [support@tequasil.com].
Note: This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.